Troubleshooting - Licensing


Product suddenly becomes unlicensed before it is due to.


Contact your supplier for a new license, but this time with a different license type.  The license type can be accessed from the license entry screen.  Always try license method B first for laptops.


"Cannot create file" messages during licensing


You do not have sufficient rights to enter the licence.  Try entering the licence whilst logged in as a user that has administrative rights.


Cannot start more than one copy of the specified program


Cannot communicate with machmn1.exe!

This occurs when using License Method B and the version of the program machmn1.exe is out-of-date is missing supporting files. Either: